Training CD-ROMs | Educational Bookstore

Library

Dear Credit Union Professional,

The Arkansas Credit Union League has purchased a library of training materials and resources available to credit unions on a checkout basis. Please call Diane Hudson  at 501-376-6508 for more information.

Videos by Subject

30:00

 

Credit Union Movement		Length (mins/sec)
The Credit Union:	Where You Belong	8:40
Credit Unions:	Who We Are & Why We're Different	12:00
The Credit Union Difference	(Slide Transfer)	12:00
Credit Union Stories
Credit Union System		7:14
People Helping People		17:50
People Not Profit:	The History	18:30
People Not Profit:	Real Stories	19:30
People-to-People
People-to-People: The Spirit of Cooperation	The story of cooperatives & how Americans use them to improve their lives & their communities.	56:46
Credit Union Orientation		35:00
The Credit Union Journey
Board
CU Board Effectiveness Liabilities & Legal Responsibilities		22:00
Successful Stategies		37:04
Duties & Responsibilities of the Board Of Directors		35:00
Duties & Responsiblities of the Supervisory Committee		28:00
An Introduction to the Credit Committee		15:00
Board Challenge	#1: Evaluate Your Board #2: Board Member's Job Description #3: Management or Governance
Bankruptcy
Bankruptcy		39:00
Collections
Collections (STAR)		37:00
Cross-Selling
Cross-Selling (STAR)		31:30
	Qualities of a good salesperson
	Identifying a member's needs
	Understanding the differnce between features & benefits
	Basic techniques of the selling process
Cross-Selling (STAR)		55:41
	Prepaing Yourself to Sell
	Knowing Your Members
	Member Relations
	The Sales Process
Cross-Selling--	Simple ClosingTechniques	25:00
Sales Techniques	(STAR)	44:30
Examinations & Financial Analysis
Credit Union Financial Analysis		20:00
Focus on Examinations
Part 1:	How to Have a Productive Examination	55:00
Part 2:	When Things Go Wrong	1:15
Delegation & Interviewing
Effective Delegation--	How To Use Delegation to Increase Productivity	27:00
	How To Prepare For Job Interviewing	24:51
	Legal Guidelines For Job Interviewing	22:40
Lending & Repossession
Lending Products & Regulations	(Revised 1999)	35:00
Loan Interviewing		38:00
Lending Right, Lending Fair--	Guarding Against Discrimination in Lending at Credit Unions
The Repossession Process,	From Start to Finish
Lending is an Attitude
Before You Buy:	How to Inspect a Used Car
Marketing
Strength in Numbers	(Marketing)	11:33
Member Relations	(STAR)	42:35
Planning
Credit Union Environmental SCAN 2003/2004 w/handbook		37:00
Robbery & Security
Embezzlement: The Thieves Within		22:00
Security (STAR)		37:00
Surviving A Robbery		20:00
Teller
Check Hold Regulations--	Funds Availablity Under Reg CC
Money & Negotiable Instruments (STAR)		57:46
Teller Survival Guide Series:
Vol. 1: The Rookie		35:00
Vol. 2: Fine Tuning Your Skills		34:00
Vol. 3: The Drive-Up Window		25:00
Vol. 4: Common Scams & Collusion		27:00
Vol. 5: Common Balancing Errors		21:30
Teller Training III: The Best of the CU Video Network
-Handling Difficult Members
-Helping Employees to Sell
-Making Member Service a Priority
-Strategies for Successful Member Telephone Contacts		68.70
Truth in Savings	Training in the Frontline	68:28
Passport to Compliance		28:10
Telephone Skills
Part 1: Telephone Skills		26:00
Part 2: Telephone Skills		32:00
Managing Stress, Team Building, & Total Quality
Managing Stress		20:00
Team Building
Learn the secrets of developing a high-performance team		139:00
Total Quality Management:
The Credit Union Experience		24:00
CUNA MUTUAL VIDEOS
"In Step With Youth"		15:00
"NARCUP:	Lifestyle for a Lifetime"	12:10
"Spirit of America"		10:46
Campaign For Consumer Choices
Credit Union Campaign for Consumer Choices		4:00
Credit Union Campaign for Consumer Choices	Video News Release	2:00
CUNA Fight Back		7:15
House Hearing on Credit	Unions	3 tapes
Miscellaneous  Videos
CUNA, Picture of Unity
C.U.R.S.E. Of The Bankers--Life Under Treasury		17:53
Credit Union Campaign Involvement		17:58
Credit Union Certificate Programs - Introduction		32:00
Credit Union Moonshot		19:00
"Major League Training" Pilot
Patton Speech "United We Stand" The Role of CUNA		6:30
Keeping the Flame Burning Brightly		5:12

Training CD-ROMS

The Color of Money 2:00
Protect against counterfeit bills with this interactive multimedia training program. Learn how to spot couterfeit and altered bills, and what to do if you get one. The CD-ROM addresses currency and the Federal Reserve Banks, identification of critical features of bills, bill denomination and printing, as well as new printing technologies.

Common Balancing Errors 1:30
Provides the teller with real-life tools to maintain a balanced cash drawer. It addresses the basics of balancing, typical balancing errors, and how to find errors. This program guides the teller through hands-on practice exercises filling out the balancing worksheet, adding dispersal vouchers, currency counting, closing the drawer, and identifying errors. The pre- and post-test, video, sound, and animation will enhance retention for better balancing skills.

Detecting Check Fraud 0:45
Harry Kinkaid, Master Check Detective will take you through an entertaining tutorial on detecting bad checks. Along the way, mini-mystery quizzes will test your skills and challenge your mind. Do you have what it takes? American businesses lose 15 billion dollars every year to check fraud. With this computer based training, you can learn how to spot bad checks in seconds.

Endorsements 1:30
What constitutes a legal endorsement? What are the legal considerations for the credit union? This multimedia-based training program provides you tellers with comprehensive information on legal considerations, endorsement types, physical characteristics, and signing authority.

Endorsements/Forgeries & Check Fraud Audio/Web
This CD-ROM is the webinar that was presented on July 15,2005 by the Kansas Credit Union Association

Robbery Awareness 2:00
This multimedia program provides a variety of exciting learning options, including realistic video clips of robbery situations. A "Teller Stories" section lets the learner hear from tellers who've actually been robbed. The program also contains articles about credit union robberies. Viewers will work through the three stages of a robbery, security systems, safety issues, good witness skill, and pre- and post-robbery procedures. The program includes a comprehensive testing system. 

Seminars in a Box

Build a Basic Budget: The Five-Step Spending Plan
This seminar, designed for members, includes six main objectives:

1. Understand steps to sep up a spending plan;
2. Identify spending leaks;
3. Track spending and find ways to save;
4. Set short and long term financial goals;
5. Audit progress and revise goals;
6. Use financial tools to reach goals.

The kit includes a CD_ROM Powerpoint presentation and information on how to draw up a budget"blueprint," as well as a Credit Union checklist for setting up the seminar.

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Educational Bookstore

50 More Successful Loan Marketing Ideas
Here's a collection of ideas and success stories from credit unions nationwide. Large and small credit unions with marketing budgets to match, describes how successful marketing campaigns increase loan volume and market penetration. This book is a collection of results-oriented marketing approaches for promoting all kinds of loans.

Another 50 Ways to Be a Better Board
Condensed from more than two years of Credit Union Directors Newsletter, this compilation puts the basics in one quick-reading reference to save you and your board time.

The Astute Director's Ready Reference, Second Edition
A practical guide to key issues facing directors today. Directors can review a wide range of essential topics written in short, fast-reading segments. Includes a selection of useful forms, guides, and checklists.

Basics: Bankruptcy Reducing Your Losses

Discover what you need to know about the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005. Written by credit union attorney Alan Stabler, this book tells you what’s included in the revised code and provides a summary of the most important changes. You’ll learn how to protect the credit Union’s interest and do what’s best for your members.

Bankruptcy Prevention & Recovery
A comprehensive guide for Credit Unions. This guide outlines the basic concepts, describes preventative measures to avoid bankruptcy, & tells how to address bankruptcy proceedings. Find the resources you need to avoid bankruptcy & take the appropriate actions when problems do emerge.

Branch Operations Ready Reference
What do branch managers need to know to be successful? How can you foster a strong sense of connection between your credit union branch and the central office? The Branch Operations Ready Reference is a resource for every credit union with multiple locations. Topics include: leadership and motivation, sales culture, regulations, financial counseling, cash management and efficiency, strategic planning, electronic delivery of services, and communications.

Catch Members with the Net
This handbook discusses the history, rationale, and uses of a website, and the key concerns of maintaining and analyzing web site effectiveness. Also included are sample web sites, basic HTML instruction, a sample worksheet and checklists.

Checks & Share Drafts: A Teller and Member Service Handbook
A teller's job can be stressful, especially when faced with check-cashing situations that require prompt action. But many tellers are trained in only the basics of checks and share drafts before being placed on the teller line. They may not recognize potentially fraudulent checks, or not be confident in dealing with those that are unusual or require special processing. This book defines the differences between share drafts, checks, and other negotiable instruments. It helps tellers and member-service representatives understand requirements for cashing and depositing drafts and checks including endorsements, type of account, multi-party checks, and more. It alerts tellers to problems or concerns with certain drafts and checks.

Communication Skills, Teller & Member Service Handbook
This handbook is about communicating with others. Everyone communicates, but some of us do it more effectively than others. Find out ways to communicate so everyone achieves their goals - your credit union, its members, and you. 

Community Credit Unions

This handbook examines how credit unions can expand their fields of membership to include their larger communities. The goal is to improve profitability, while providing more people the opportunity to join the credit union movement.

The Complete Facilitator: A Guide
A guide designed for everyday use by facilitators, supervisors, and team participants. Includes a definition of the facilitator's role, techniques for starting meetings, how to work with or without a team leader, and ideas for setting agendas.

Compliance & Marketing Guide

Make sure your marketing materials comply with state and federal laws and regulations! Easier said than don, you say? Sometimes the whole compliance dimension can seem overwhelming for credit union marketers. This user-friendly guide is the first of its kind designed to walk you through the ins and outs of regulations – including NCUA basics and beyond. If you’re on the compliance side of the team, the guide offers a one-stop resource to identify all applicable regulations. It also provides a summary appendix of compliance checklists with legal citations.

Consumer Lending Compliance Handbook
This guidebook provides a practical approach to ever-important compliance. Tracing the lending process from marketing through collections, the guidebook offers solutions to everyday problems that credit unions may face. This book will provide a wealth of practical advice to credit unions in this growing area.

Consumer Lending Foundations
This handbook can help you develop the essential skills needed for a successful lending program. You will gain knowledge of lending laws and regulations, the core duties of a credit union loan officer, and the details of the loan policy document.

Consumer Lending Management
This book covers lending laws and regulations, economics of lending, lending strategies, and more.

Credit Union Mortgage Lending Strategies: The Best Ever
This book is for those who are ready to do mortgage lending the serious way. Now a how-to-get-started approach, this is stage for two credit union leadership and management. MLS is for those who are out of the gate and need to know the trends and influences. It looks at key issues and strategic decision-making. It informs, motivates and guides credit union managers to successfully build and run a competitive program.

Credit Union Accounts, Teller & Member Service Handbook
This handbook helps tellers and Member Service Representatives understand the common and some of the advanced accounts offered by credit unions, thereby providing members with better explanations of accounts and higher level of service.

Credit Union Board of Directors Handbook, Second & Third Edition
Helps directors gain confidence and shared understandings, which lead to a united, purposeful board. Provides information on duties and responsibilities, communication skills, and board relationships with the chief executive officer, other committees, and staff.

Credit Union Call Center Handbook
Here's a concise guide to develop, implement, and evaluate a credit union call center. It is designed to explore critical issues in call center development, operations, and management. This handbook provides valuable insights into the major components of the call center environment and will save you time and money.

Credit Union Investment Guidelines, Fourth Edition
In this resource the complete investment process is mapped, including an explanation of how to place a trade execution in the proper context of the overall investment management process to ensure a prudently managed portfolio.

Credit Union Loan Professional Handbook, Second Edition

The Loan Professional Handbook covers everything from an overview of general concept and skills, to explanations of loan professionals’ most important duties and responsibilities, to self-assessments that reveal how concepts presented here are practiced at your credit union.

Credit Union Marketing Handbook
Marketing professionals as well as executives, staff and directors will find the Marketing Handbook an invaluable resource. You'll learn how to develop marketing strategies for new and existing products, use distribution systems effectively (both direct and indirect), develop pricing strategies to ensure growth while fulfilling your mission, formulate marketing objectives and goals, develop and manage the marketing process, write a marketing plan, and much more.

Credit Union Political Action Handbook
The very existence of the credit union movement depends on your involvement in the political process. Challenges to the movement will continue with the bankers' calls for taxation and efforts to limit credit union growth. This practical book is an indispensable reference for all those who care about the future of credit unions including directors, management, staff, and members. This handbook shows you how to build relationships with legislators and their staffs, media, and how to make them more likely to act in the best interest of credit unions.

Credit Union Services Profile 2000

The Credit Union Services Profile is an annual summary of how U.S. credit unions serve members and conduct operations. Our data comes from the Credit Union National Association Annual Yearbook Survey, the longest-running source of credit union information and statistics.

Credit Union Supervisory Committee Handbook, Third Edition
Helps committee members succeed by giving them information they need on legal considerations, insurance protection, conflict of interest, duties and responsibilities, and development of relationships with credit union members, directors, other committee members, management and staff, external and internal auditors, and regulatory agencies.

Credit Union Teller Handbook, Second and Third Edition
Helps tellers and member service representatives succeed. Provides an excellent foundation for advanced training. Includes orientation to credit union uniqueness, teller duties and responsibilities, policies and procedures, and handling emergency situations. Self-assessments and checklists help reinforce key concepts and identify growth opportunities.

The CUSO Handbook
CUSO's enable credit unions to enhance member services, rein in operational costs and develop new partnerships. This handbook explores the variety and versatility offered by the CUSO structure, along with legal and operation issues.

The Debt Shall Die with the Debtor

This is the story of CUNA Mutual. Stretching from the plains of India to the small towns and factories of Depression-era America, the history provides an intimate and panoramic portrait of an institution founded on the idealistic but practical premise that common people can help themselves through cooperation, service, and democratic control.

Director's Handbook for Credit Union Examinations
Here's a tool to help credit unions and NCUA examiners approach examinations as a collaborative process. This handy guide has useful information and suggestions on how to make the process run smoother and be more productive.

Director's Handbook for Credit Union Investments
Directors have even more reason to take a comprehensive approach to portfolio management after the changes to Part 703 of NCUA's rules and regulations. Directors share the ultimate responsibility for investments. This responsibility includes setting policy limits, approving procedures, understanding the overall risks, and receiving reports on the investment portfolio. Use this handbook to develop a process for managing credit union investments.

Director's Handbook for Credit Union Regulations
This handbook gives you the information needed to ensure your credit unions compliance to the regulations.

Economics for Credit Union Professionals
This is a comprehensive text that uses credit union examples to explain the key concepts of modern economics in non-technical language. It includes information on money and its functions, money markets in operation, money supply and its effect on interest rates, reserve requirements, discount policy, supply and demand, price elasticity and how it affects pricing, government regulations, prices and employment, the international monetary system, and current economic problems.

Electronic Services

This handbook examines how credit unions can use technology more effectively and profitably. The goal is to improve the bottom line and, at the same time, achieve the highest possible level of member satisfaction.

Embezzlement: The Thieves Within

A credit union guide to preventing internal theft.

Essential Managers: Achieving Excellence

Learn all you need to know to make the most of your potential at work, from setting goals to developing the determination, energy, and skills required to achieve them. Achieving Excellence not only shows you how to network effectively and make the most of your time, but also provide practical techniques for improving your memory, sharpening mental agility, thinking creatively, and reducing stress. Power tips help you to overcome every obstacle in the quest to fulfill your ambitions and achieve success in the workplace.

Essential Managers: Communicate Clearly

Learn all you need to know about successful communication, from interpreting body language to writing letters, optimizing meetings, and speaking on the telephone. Communicate Clearly shows you how to hold an audience when making presentations and how to take notes or compile reports, and it also provides practical techniques for you to try in different settings. Power tips help you handle real-life situations and develop the first-class communication skills that are the key to a productive and informed workplace.

Fair Deal: Creating Credit Union Alternatives to Fringe Financial Services
A credit union perspective on “fringe financial services.” What are they? Why have they enjoyed such growth in the last few years? How are they going to affect your membership base in years to come? Fair Deal profiles credit unions that use business-based models as alternatives to high-priced fringe outlets. It explores methods that help you meet credit union goals, while countering fringe practices in your community.

Five-Star Service Solutions

Five-Star Service Solutions is a winning guide to developing and implementing a service quality program for today’s financial institutions. Full of practical “how-to” examples and detailed suggestions drawn from hundreds of financial institutions.

Get Motivated

Motivated people advance further and faster in their careers, earn more money, are more productive, experience more satisfying relationships, and are happier than the less-motivated people around them. But true motivation cannot be faked or forced. In the same way the each person has a different fingerprint and a distinct combination of DNA, every individual is hardwired with a unique motivational matrix. Grounded in eight years of research with more than ten thousand people, this book reveals how to decode your Motivational DNA for maximum achievement.

Hands Around the Globe

A history of the International Credit Union Movement and the Role and Development of World Council of Credit Union, Inc.

How States Are Changing the Financial Services Industry: ATMs to UCC

This report illustrates the enormous amount of state legislation that is introduced each year that could significantly impact credit unions’ operations. From information provided by the state credit union leagues, over 800 pieces of state legislation affecting credit unions have been categorized under 83 topics arranged alphabetically from Abandoned Property to Volunteer Protection. This information allows the state credit union system to identify trends, share ideas on national issues, and determine effective strategies to ensure passage of favorable credit union laws at the state legislatures.

Integrity Service
Every company today recognizes the importance of good customer service and putting the customer first. Why then, do customer service people so often treat us as though we are supposed to serve them rather than the opposite? Instead of the traditional "paint a smile on your face" approach, this book brings the whole person into the service experience, showing them that good customer relationships grow from employees' beliefs about who they are and what is possible for them to achieve, what career rewards they deserve, and what value they can give customers.

Intranets & Credit Unions: A Guide for Human Resource Managers
Intranets use networking software to link employees within and organization. They’re used for many purposes-including posting employee and organization news, supplying benefit information, and reporting on corporate goals and achievements. This guide provides general information on how to set up and use and Intranet at your credit union. It also includes results of a survey mailed to CUNA’s HR Council, which offers valuable data on how credit unions are using or plan to use Intranets.

Intro to MCIF: How Marketing Customer Information Files Can Benefit Your Credit Union
Explores the framework of member relationship management & how MCIFs fit into that process. It provides an understanding of MCIF operations & descriptions for use in marketing efforts today.

Keys to Success: A Guide to Superior Member Services

Small credit unions have been the core of the movement for nearly a century in the United States. Today, small credit unions face unparalleled challenges to their continued prosperity. In a market dominated by larger players, they must seize ever opportunity to serve their members better. You’ll find that his reference guide addresses the ingredients of a successful lending program identified by the Filene Research Institute’s landmark 1999 study, Why Many Small Credit Unions Are Thriving.

Keys to Success: A Resource for Smaller Credit Unions
Here’s a resource for smaller credit unions that face the same challenges their larger counterparts face: finding a niche in the increasingly competitive financial services marketplaces. It draws on experiences of many similar-sized credit unions with limited resources. They have found a way to reach their potential, and are not merely surviving, but flourishing. This indispensable tool contains ready-to-use work sheets, and organizational self-assessment tool, a driving forces questionnaire, and an outline to differentiate staff and board roles and responsibilities. It also offers innovative solutions to recruiting and retaining staff; it provides simple but effective marketing tools and proven techniques for managing time and stress. It suggests strategies for making the most of technology and proposes suggestions for forming partnerships with credit unions and other organizations.

Lending and Collections Ready Reference
The Lending and Collections Ready Reference provides in-depth information on: lending trends, collection trends, bankruptcy, home equity lending, loan marketing, laws and regulations, and legal issues.

Management of Credit Union Finance: Procedures and Controls
Analyze the interactions of shares, loans, investments, and budgets, and blend them to achieve planned goals for service and growth. This important management tool includes sections on developing policy, analyzing financial statements, building business plans, making cash flow forecasts, managing liquidity with cash flow, determining cost of funds, increasing capitalization, and managing risk.

Managing Staff Recruitment: How to Hire the Best and the Brightest
How can you recruit and retain quality employees in a tight labor market? Here are the tools and techniques you need to build a championship credit union team. This book covers relevant employment laws, policies and procedures, job advertisements, preliminary screening, interviewing, and final selection. Learn about innovative employment arrangements for today's changing work force.

Marketing Across the Generations: Baby Boomers
If marketing is all about opportunity, the baby boomer generation is just about the biggest one ever to parade in front of your credit union. Boomers make up a large and desirable part of the target audience of most credit unions. Use this valuable resource to evaluate the numerical implications of this generation for your credit union over the next 40 years, review credit union products to see which ones are most like to appeal to baby boomers and why, and much more.

Marketing Across the Generations: Fifty-Plus
Your members over the age of fifty aren’t just “silver” – they’re “gold.” And they comprise a diverse and active group of individuals that can’t be pegged with labels like “seniors” or “matures.” MATG: Fifty-Plus, on of a four-part series, breaks down this larger marketing segment strategically and helps you focus on three critical subgroups: middle adults (50-64), late adults (64-79), and elders (80+). It also helps you create positive promotional plans that avoid terms such as “old” and “aging,” as well as evaluate the many life states negotiated by individuals in this age group.

Marketing Across the Generations: Generation X
For many credit unions, identifying with generation X is an all-important marketing strategy. Reaching generation X has become a critical factor for credit unions as they make their long-range plans and position themselves for the twenty-first century. This book explores numerous issues related to this market segment.

Marketing Research Made Easy
This book shows how to get the information you need. It explains basic marketing research techniques so that you can use them effectively. It helps you use a systematic approach in order to obtain the best results. It also helps you determine whether to conduct research with internal staff or with and outside research firm.

On-line Laws and Regulations for Credit Unions
Internet commerce and credit union Internet use are increasing dramatically. How can you keep track of the rules that govern the Internet? This guide explores the laws and regulations which credit unions must follow to catch the growing wave of Internet commerce. It includes specific examples of how those regulations apply and the consequences of noncompliance.

People, Not Profit: The Story of the Credit Union Movement
This is no ordinary history book! It will capture your interest as it presents the tradition and ideas of the credit union movement in an easy-to-read, user-friendly style. Understanding our 150-year history can improve your perspective on where the movement stands today. The manual includes an action checklist that individual credit unions can use right now to enhance their uniqueness.

The Power of Business Ethics: Credit Union Ideals in the Real World
Here’s a powerful book that discusses the 150-year history of cooperative credit and shows how our values are prized in today’s economic environment. This book includes a unique perspective that shows why credit unions are a special breed, and provides ethical standards for employers, employees, and members. It provides tools and suggestions for building consensus on ethics within the credit union, and for demonstrating ethics and values to members and the public.

Real Stories from Credit Unions
This compilation of true stories from credit union staff, volunteers, CEOs, members, and friends is a sure bet to make our best seller list. Real Stories contains humorous anecdotes, historical stories, and amazing tales about people and events in our credit union movement. It shows how credit unions are truly unique among financial institutions. This unique showcase book is inspiring, humorous, and thought provoking.

Risk Management and Insurance: Principles and Practices for Credit Unions
This book provides an introduction to all types of risk and the principles of risk management. In today’s increasingly complex environment, the amount of time and resources you use to control loss needs careful balancing with other obligations and commitments. Risk Management and Insurance demonstrates how these tools can be applied to protect your credit union. Each area is covered in depth in terms of exposure, measurement, and loss control.

Security and Fraud Protection Handbook for Tellers
When it comes to security threats, nothing beats prevention. This handbook helps tellers and other frontline staff watch for warning signs, and helps them deal with cash handling, counterfeiting, money laundering, check fraud, scams affecting members, internal security, robberies, and other emergencies.

Security Check for Credit Unions
This book helps you design, implement, and test an overall security program. It contains regulations and risk evaluation, model programs and reports, security device pictorial, security checklist, and security control forms. It includes guidelines for every credit union, regardless of size.

SEGs: Select Employee Groups

This handbook examines how credit unions can expand their fields of membership by adding select employee groups (SEGs). The goal is to improve profitability, while providing more people the opportunity to join the credit union movement.

So You Want to be a CEO?
The top position at a credit union demands courage, fortitude, perseverance, and passion during these times of rapid change. So You Want to be a CEO? provides a framework for exploring your potential as a credit union leader. If your goal is leadership, or if you are a first-time CEO, this book will you explore your motivations in seeking the CEO role, manage relationships effectively, and assess your leadership characteristics, as well as build your management plan.

So You Want to Open a New Branch Office?
This book contains information gathered from credit unions and design/build firms with extensive experience in developing, designing, and building credit union branch offices. It helps credit unions determine branch profitability, select the right branch style and site, design a branch that uses technology effectively, and understand the pivotal role of the branch in attracting new members and expanding relationships with existing members.

Strategic Pricing Made Easy
This book examines today’s pricing challenges and opportunities, and offers specific solutions to common problems. Price involves more than just dollars – the time, energy, and emotion invested in thinking about options and value are all part of the price paid for a product or service. For credit unions, pricing involves the interest charged on loans, the rate given on savings, and fees charged on other services.

Succession Planning Reference
Succession planning is a process that includes identifying key credit union positions, potential successors for those positions, their progression timing, and their career paths. It accesses their management development needs and prepares and implements action plans to address these needs. It encompasses more than merely naming a successor.

Supervisory Committee Ready Reference
This book gives you the important information you need - - all in one place. It discusses basic duties and responsibilities, the latest issues facing credit unions, and guidelines to cover routine as well as special circumstances. It includes material for committee members of varying skill levels from credit unions of all sizes.

Technocasting for Credit Unions: Identifying Tomorrow's Technology Needs Today
Learn to use a "business-first" approach when making technology decisions. Discover the most compelling technology options available in the financial industry today. Learn how to take a systematic approach to your credit union technology decisions.

Tomorrow’s Lending Strategies: Creating Access, Capturing Opportunity
How can your credit union stand out in the crowd of lending competitors and give your members the convenience they’re seeking? You’ll find answers in Tomorrow’s Lending Strategies. This book examines four innovative lending technologies and strategies: Internet lending, indirect lending, lending kiosks, and call centers.

Volunteers and Lending: Credit Committee Trends and Member Lending Issues
Market and system trends are changing credit union lending operations. Credit committees are often replaced or eliminated entirely. This new resource provides a contemporary view of lending trends, evolving committee roles, and member issues that are challenging credit unions today.

Youth Financial Literacy: Preparing Youth for Financial Responsibility
This book discusses the neglect of American schools in teaching basic economics & personal finance, & offers suggestions for parents, educators, schools, financial institutions, & communities for alleviating, if not eliminating, the problem of financial illiteracy of our youth.

CREDIT UNION SURVEY REPORTS
CU Executive's 1998 Complete Staff Benefits Survey Report
CU Executive's 1997 Risk-Based Lending Survey Report
CU Magazine's 1997 Bankruptcy Survey Report
CU Magazine's 1998 Complete Staff Salary Survey Report
CU Magazine's 1998 National Member Survey Report
CUNA & Affiliates 1997 Marketing by the Numbers
CU Executive's 1999 Remote Access and Technology Survey Report
CU Executive's 1999 Fees Survey Report