Tuesday,
July 17, 2012

12:00 pm - 1:30 pm PT
1:00 pm - 2:30 pm MT
2:00 pm - 3:30 pm CT
3:00 pm - 4:30 pm ET

Meet the Presenter

David A. Reed, JD,
Reed and Jolly, PLLC

CLICK HERE TO LEARN MORE ABOUT YOUR REGISTRATION OPTIONS

Being a collection manager today is more than “dialing for dollars” and repossessing collateral.  The collection department is at the cross roads of member service and back-office operations, and the manager must be aware of all the risks and potential rewards.  The collection manager’s job is getting more difficult all the time.  They must deal with staff, delinquent members, attorneys, and senior management.  Collection encompasses more than the credit union’s delinquency ratio.  You need to be prepared!  Is your collection department ready to help both members and the credit union weather the storm?

The collections function is more important than ever before!  Now is the time to learn from the current economic downturn and fine tune your processes.  It is NOT the time to maintain the status quo.  Join us to learn lessons from the speaker’s 20+ years of collections and bankruptcy experience, including innovative techniques to foster an effective collection program.

HIGHLIGHTS

• Maximizing your bottom line
• Identifying liability landmines
• Creating effective staff incentives
• Working with senior management
• Tracking effort and results
• Utilizing the entire staff for collections

  WHO SHOULD ATTEND?

  This informative session is designed for credit union personnel involved with collections, including collection managers, collectors, attorneys, compliance officers, member service representatives, and executives.

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Collection Managers: 
Managing Expectations &
Getting Results
WEBINAR OR ON-DEMAND WEB LINK
(LINK INCLUDES FREE CD ROM)