Millions of dollars in tax refunds are received by financial institutions annually. Posting these refunds and handling exceptions can turn into a nightmare if not handled properly! By attending this webinar, you’ll learn the difference between state and federal refunds, your credit union’s liability, and how to avoid costly mistakes.

HIGHLIGHTS

• What happens when the name and account number do not match?
• What if the account is closed or the accountholder is deceased?
• Who is at fault if the payment posts to the wrong account? What happens next?
• What are the rights and obligations of the credit union, member, and tax preparer?

WHO SHOULD ATTEND?

This informative session is designed for ACH operation staff, branch personnel, compliance officers and AAP candidates.

Continuing Education:
Attendance verification for CE credits and/or
1.8 AAP credits provided upon request.

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