Training CD-ROMs | Educational Bookstore

Library

Dear Credit Union Professional,

The Arkansas Credit Union League has a library of training materials and resources available to credit unions on a checkout basis. Please call 501-376-6508 for more information.

  VHS Videos:



Training CD-Roms:

The Color of Money 2:00
Protect against counterfeit bills with this interactive multimedia training program. Learn how to spot counterfeit and altered bills, and what to do if you get one. The CD-ROM addresses currency and the Federal Reserve Banks, identification of critical features of bills, bill denomination and printing, as well as new printing technologies.

Common Balancing Errors 1:30
Provides the teller with real-life tools to maintain a balanced cash drawer. It addresses the basics of balancing, typical balancing errors, and how to find errors. This program guides the teller through hands-on practice exercises filling out the balancing worksheet, adding dispersal vouchers, currency counting, closing the drawer, and identifying errors. The pre- and post-test, video, sound, and animation will enhance retention for better balancing skills.

Detecting Check Fraud 0:45
Harry Kinkaid, Master Check Detective will take you through an entertaining tutorial on detecting bad checks. Along the way, mini-mystery quizzes will test your skills and challenge your mind. Do you have what it takes? American businesses lose 15 billion dollars every year to check fraud. With this computer based training, you can learn how to spot bad checks in seconds.

Endorsements 1:30
What constitutes a legal endorsement? What are the legal considerations for the credit union? This multimedia-based training program provides you tellers with comprehensive information on legal considerations, endorsement types, physical characteristics, and signing authority.

Endorsements/Forgeries & Check Fraud Audio/Web
This CD-ROM is the webinar that was presented on July 15,2005 by the Kansas Credit Union Association

Robbery Awareness 2:00
This multimedia program provides a variety of exciting learning options, including realistic video clips of robbery situations. A "Teller Stories" section lets the learner hear from tellers who've actually been robbed. The program also contains articles about credit union robberies. Viewers will work through the three stages of a robbery, security systems, safety issues, good witness skill, and pre- and post-robbery procedures. The program includes a comprehensive testing system. 

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Educational Bookstore:

Another 50 Ways to Be a Better Board                  

Condensed from more than two years of Credit Union Directors Newsletter, this compilation puts the basics in one quick-reading reference to save you and your board time.                      

The Astute Director's Ready Reference, Second Edition                               

A practical guide to key issues facing directors today. Directors can review a wide range of essential topics written in short, fast-reading segments. Includes a selection of useful forms, guides, and checklists.                        

Bankruptcy Prevention & Recovery                       

A comprehensive guide for Credit Unions. This guide outlines the basic concepts, describes preventative measures to avoid bankruptcy, & tells how to address bankruptcy proceedings. Find the resources you need to avoid bankruptcy & take the appropriate actions when problems do emerge.                           

Branch Operations Ready Reference                     

What do branch managers need to know to be successful? How can you foster a strong sense of connection between your credit union branch and the central office? The Branch Operations Ready Reference is a resource for every credit union with multiple locations. Topics include: leadership and motivation, sales culture, regulations, financial counseling, cash management and efficiency, strategic planning, electronic delivery of services, and communications.                

Buzz Marketing:  Using Word-of-Mouth and Word-of-Mouse to Increase your Credibility and Visibility              

This booklet will show you how you can elicit, empower and energize your friends, family, clients, customers and fans to help spread the word about what you have to offer.  This serves to amplify your marketing efforts in an exponential manner. This booklet introduces you to the concept of Buzz Marketing and provides an overview of the principles.                     

Catch Members with the Net                    

This handbook discusses the history, rationale, and uses of a website, and the key concerns of maintaining and analyzing web site effectiveness. Also included are sample web sites, basic HTML instruction, a sample worksheet and checklists.                               

Checks & Share Drafts: A Teller and Member Service Handbook                              

A teller's job can be stressful, especially when faced with check-cashing situations that require prompt action. But many tellers are trained in only the basics of checks and share drafts before being placed on the teller line. They may not recognize potentially fraudulent checks, or not be confident in dealing with those that are unusual or require special processing. This book defines the differences between share drafts, checks, and other negotiable instruments. It helps tellers and member-service representatives understand requirements for cashing and depositing drafts and checks including endorsements, type of account, multi-party checks, and more. It alerts tellers to problems or concerns with certain drafts and checks.                           

Coming to Terms:  A Primer of Terminology for the Meetings and Conventions Industry                             

This booklet puts word into a context with similar and contrasting words that help with comprehension.  Every industry has its own set of jargon.  The meetings and convention industry is no different.  Glossaries, dictionaries and other reference materials are wonderful, but do not give a full understanding of its meaning.  The specific terms have been bolded.  If there is an acronym associated with it that has been shown as well.  Additionally, it may prove helpful as you study for one of the many industry certifications.                           

Communication Skills, Teller & Member Service Handbook                       

This handbook is about communicating with others. Everyone communicates, but some of us do it more effectively than others. Find out ways to communicate so everyone achieves their goals - your credit union, its members, and you.                      

The Complete Facilitator: A Guide                         

A guide designed for everyday use by facilitators, supervisors, and team participants. Includes a definition of the facilitator's role, techniques for starting meetings, how to work with or without a team leader, and ideas for setting agendas.                             

Consumer Lending Compliance Guidebook                       

This guidebook provides a practical approach to ever-important compliance. Tracing the lending process from marketing through collections, the guidebook offers solutions to everyday problems that credit unions may face. This book will provide a wealth of practical advice to credit unions in this growing area.          

Consumer Lending Foundations                              

This handbook can help you develop the essential skills needed for a successful lending program. You will gain knowledge of lending laws and regulations, the core duties of a credit union loan officer, and the details of the loan policy document.                           

Consumer Lending Management                            

This book covers lending laws and regulations, economics of lending, lending strategies, and more.                    

Credit Union Accounts, Teller & Member Service Handbook                     

This handbook helps tellers and Member Service Representatives understand the common and some of the advanced accounts offered by credit unions, thereby providing members with better explanations of accounts and a higher level of service.                               

Credit Union Attorneys Legal Directory, 1999 Edition (published annually)                         

This book is a listing of Attorneys throughout the United States who regularly represent or are available for representation of State and Federal Credit Unions.                       

Credit Union Board of Directors Handbook, Second & Third Edition                       

Helps directors gain confidence and shared understandings, which lead to a united, purposeful board. Provides information on duties and responsibilities, communication skills, and board relationships with the chief executive officer, other committees, and staff.                    

Credit Union Basic Guide to Retirement Planning                           

This insightful guide provides valuable information and advice on planning your retirement future and making your credit union a part in those plans. Topics covered are determining future needs, and handling Social Security, Pension Plans, and 401(k) and 403(b) plans.                      

Credit Union Call Center Handbook                       

Here's a concise guide to develop, implement, and evaluate a credit union call center. It is designed to explore critical issues in call center development, operations, and management. This handbook provides valuable insights into the major components of the call center environment and will save you time and money.                             

Credit Union Committee Handbook                      

This primary resource gives credit committee members a clear introduction to their position, including committee operations, duties and responsibilities, legal liabilities, conflict of interest, insurance protection, committee/board relations, and building relationships.                   

Credit Union Investment Guidelines, Fourth Edition                     

In this resource the complete investment process is mapped, including an explanation of how to place a trade execution in the proper context of the overall investment management process to ensure a prudently managed portfolio.                           

Credit Union Supervisory Committee Handbook, Third Edition                

Helps committee members succeed by giving them information they need on legal considerations, insurance protection, conflict of interest, duties and responsibilities, and development of relationships with credit union members, directors, other committee members, management and staff, external and internal auditors, and regulatory agencies.                  

Credit Union Philosophy & Uniqueness                              

This guide explains how from the earliest days, credit unions have attempted to express their values and beliefs as statements of philosophy, uniting theory and practice in the conviction that there is nothing as practical as good applied philosophy.  This expression of philosophy and uniqueness of credit unions is offered in the hope that it will refine and restate the heritage we share in common, and that in the process further understanding and commitment will result.                               

Credit Union Professionals Handbook, Second Edition                 

This handbook is the loan professional's guide to success! It starts with an overview of general concepts and skills. It explains the loan professionals' most important duties and responsibilities, and includes self-assessments that reveal your credit union's practice of important lending concepts. The Loan Professional handbook also provides a general overview of the credit union movement, technological and marketing developments that relate to the lending function, the loan professional's role in relation to members and other employees, the array of credit union loan products and services, legal considerations and regulations, and loan policies and procedures that direct lending practices.                

Credit Union Marketing Handbook                        

Marketing professionals as well as executives, staff and directors will find the Marketing Handbook an invaluable resource. You'll learn how to develop marketing strategies for new and existing products, use distribution systems effectively (both direct and indirect), develop pricing strategies to ensure growth while fulfilling your mission, formulate marketing objectives and goals, develop and manage the marketing process, write a marketing plan, and much more.                               

Credit Union Mortgage Lending Strategies: The Best Ever                           

This book is for those who are ready to do mortgage lending the serious way. Now a how-to-get-started approach, this is stage for two credit union leadership and management. MLS is for those who are out of the gate and need to know the trends and influences. It looks at key issues and strategic decision-making. It informs, motivates and guides credit union managers to successfully build and run a competitive program.                               

Director's Handbook for Credit Union Examinations                      

Here's a tool to help credit unions and NCUA examiners approach examinations as a collaborative process. This handy guide has useful information and suggestions on how to make the process run smoother and be more productive.                      

Director's Handbook for Credit Union Investments                        

Directors have even more reason to take a comprehensive approach to portfolio management after the changes to Part 703 of NCUA's rules and regulations. Directors share the ultimate responsibility for investments. This responsibility includes setting policy limits, approving procedures, understanding the overall risks, and receiving reports on the investment portfolio. Use this handbook to develop a process for managing credit union investments.                              

Director's Handbook for Credit Union Regulations                         

This handbook gives you the information needed to ensure your credit unions compliance to the regulations.                               

Credit Union Political Action Handbook                               

The very existence of the credit union movement depends on your involvement in the political process. Challenges to the movement will continue with the bankers' calls for taxation and efforts to limit credit union growth. This practical book is an indispensable reference for all those who care about the future of credit unions including directors, management, staff, and members. This handbook shows you how to build relationships with legislators and their staffs, media, and how to make them more likely to act in the best interest of credit unions.                 

Credit Union Teller Handbook, Third Edition                     

Helps tellers and member service representatives succeed.  Provides an excellent foundation for advanced training.  Includes orientation to credit union uniqueness, teller duties and responsibilities, policies and procedures, and handling emergency situations. Self-assessments and checklists help reinforce key concepts and identify growth opportunities.                               

The CUSO Handbook                     

CUSO's enable credit unions to enhance member services, rein in operational costs and develop new partnerships. This handbook explores the variety and versatility offered by the CUSO structure, along with legal and operation issues.                   

Economics for Credit Union Professionals                          

This is a comprehensive text that uses credit union examples to explain the key concepts of modern economics in non-technical language. It includes information on money and its functions, money markets in operation, money supply and its effect on interest rates, reserve requirements, discount policy, supply and demand, price elasticity and how it affects pricing, government regulations, prices and employment, the international monetary system, and current economic problems.                          

Fair Deal: Creating Credit Union Alternatives to Fringe Financial Services                           

A credit union perspective on “fringe financial services.” What are they? Why have they enjoyed such growth in the last few years? How are they going to affect your membership base in years to come? Fair Deal profiles credit unions that use business-based models as alternatives to high-priced fringe outlets. It explores methods that help you meet credit union goals, while countering fringe practices in your community.                     

A Guide to Association Committees.                     

This guide explains how committees play important roles in effective association management.  They are a vital part of the total association operation.  The committee structure can generate qualified group judgment, provide continuity of thinking and facilitate the bringing together of a cross section of member knowledge and experience.  It can also provide constructive guidance and direction to the association staff.                     

Guide to Mergers                           

The CUNA guide looks at both sides of the equation by combining merger strategies with a step-by-step review of the merger process.  Credit unions of all sizes are using the merger process to achieve strategic goals and objectives.  While mergers can help credit unions achieve more for members, they can also fail to fulfill their potential.  That's why a strategic perspective of merger goals must be tied closely to a practical understanding of the merger process.                               

Integrity Service                             

Every company today recognizes the importance of good customer service and putting the customer first. Why then, do customer service people so often treat us as though we are supposed to serve them rather than the opposite? Instead of the traditional "paint a smile on your face" approach, this book brings the whole person into the service experience, showing them that good customer relationships grow from employees' beliefs about who they are and what is possible for them to achieve, what career rewards they deserve, and what value they can give customers.                         

Intranets & Credit Unions: A Guide for Human Resource Managers                       

Intranets use networking software to link employees within an organization. They’re used for many purposes-including posting employee and organization news, supplying benefit information, and reporting on corporate goals and achievements. This guide provides general information on how to set up and use and Intranet at your credit union. It also includes results of a survey mailed to CUNA’s HR Council, which offers valuable data on how credit unions are using or plan to use Intranets.                   

Intro to MCIF: How Marketing Customer Information Files Can Benefit Your Credit Union                          

Explores the framework of member relationship management & how MCIFs fit into that process. It provides an understanding of MCIF operations & descriptions for use in marketing efforts today.                   

Keys to Success: A Resource for Smaller Credit Unions                 

Here’s a resource for smaller credit unions that face the same challenges their larger counterparts face: finding a niche in the increasingly competitive financial services marketplaces. It draws on experiences of many similar-sized credit unions with limited resources. They have found a way to reach their potential, and are not merely surviving, but flourishing. This indispensable tool contains ready-to-use work sheets, and organizational self-assessment tool, a driving forces questionnaire, and an outline to differentiate staff and board roles and responsibilities. It also offers innovative solutions to recruiting and retaining staff; it provides simple but effective marketing tools and proven techniques for managing time and stress. It suggests strategies for making the most of technology and proposes suggestions for forming partnerships with credit unions and other organizations.                            

Keys to Success: A Guide to Superior Member Services                               

Keys to Successful Lending gives you the tools to develop a superior program, or to maintain your competitive edge among increasingly aggressive rivals.  The premise of the guide is that a small credit union can do anything that a big credit union can do.  The tools vary, but the ultimate goal-superior service to member-is achievable without regard to size.  A small credit union has the ultimate competitive weapon at its command:  proximity to members.  The fact is the financial services market-place of our new century is both shrinking and expanding-shrinking in terms of actual numbers of traditional providers, and expanding in number of new competitors and size of each competitor.  In a world of instant communication, consumers look for value.  In some cases that means having access to a range of products, while in others it means having access to personal service.  Value may also mean convenience, including access to products and services at any time.                       

Lending and Collections Ready Reference                          

The Lending and Collections Ready Reference provides in-depth information on: lending trends, collection trends, bankruptcy, home equity lending, loan marketing, laws and regulations, and legal issues.                         

Management of Credit Union Finance: Procedures and Controls                             

Analyze the interactions of shares, loans, investments, and budgets, and blend them to achieve planned goals for service and growth. This important management tool includes sections on developing policy, analyzing financial statements, building business plans, making cash flow forecasts, managing liquidity with cash flow, determining cost of funds, increasing capitalization, and managing risk.                     

Managing Staff Recruitment: How to Hire the Best and the Brightest                    

How can you recruit and retain quality employees in a tight labor market? Here are the tools and techniques you need to build a championship credit union team. This book covers relevant employment laws, policies and procedures, job advertisements, preliminary screening, interviewing, and final selection. Learn about innovative employment arrangements for today's changing work force.                

Marketing Across the Generations: Baby Boomers                         

If marketing is all about opportunity, the baby boomer generation is just about the biggest one ever to parade in front of your credit union. Boomers make up a large and desirable part of the target audience of most credit unions. Use this valuable resource to evaluate the numerical implications of this generation for your credit union over the next 40 years, review credit union products to see which ones are most like to appeal to baby boomers and why, and much more.                    

Marketing  Across the Generations: Fifty-Plus                  

Your members over the age of fifty aren’t just “silver” – they’re “gold.” And they comprise a diverse and active group of individuals that can’t be pegged with labels like “seniors” or “matures.” MATG: Fifty-Plus, one of a four-part series, breaks down this larger marketing segment strategically and helps you focus on three critical subgroups: middle adults (50-64), late adults (64-79), and elders (80+). It also helps you create positive promotional plans that avoid terms such as “old” and “aging,” as well as evaluate the many life states negotiated by individuals in this age group.                               

Marketing Across the Generations: Generation X                           

For many credit unions, identifying with generation X is an all-important marketing strategy. Reaching generation X has become a critical factor for credit unions as they make their long-range plans and position themselves for the twenty-first century. This book explores numerous issues related to this market segment.                 

Marketing Across the Generations: Youth                          

Today’s children and teenagers possess spending and saving power unparalleled in previous generations. Marketing in this group produces high-revenue, long-term relationships with low-risk members.                    

Marketing Research Made Easy                               

This book shows how to get the information you need. It explains basic marketing research techniques so that you can use them effectively. It helps you use a systematic approach in order to obtain the best results. It also helps you determine whether to conduct research with internal staff or with and outside research firm.                

50 More Successful Loan Marketing Ideas                           

Here's a collection of ideas and success stories from credit unions nationwide. Large and small credit unions with marketing budgets to match, describes how successful marketing campaigns increase loan volume and market penetration. This book is a collection of results-oriented marketing approaches for promoting all kinds of loans.                          

On-line Laws and Regulations for Credit Unions                              

Internet commerce and credit union Internet use are increasing dramatically. How can you keep track of the rules that govern the Internet? This guide explores the laws and regulations which credit unions must follow to catch the growing wave of Internet commerce. It includes specific examples of how those regulations apply and the consequences of noncompliance.                              

Out of Hock:  Credit Card and Personal Debt                      

This book goes over the signs of credit card abuse,  delinquency, bill collectors, and the law.  It explains how you can take control and paying off your debt.  It will also explain where to turn when you cannot do it alone.                          

Passport to Compliance:  The Credit Union Account Card                            

This is a complete guide to the Credit Union Account Card.  Of all the compliance tools used by your credit union, the Account Card and the Account Change Card are among the most important because a variety of regulations and laws apply to opening new accounts and making changes to existing accounts.  These cards are the means by which members can establish and manage their accounts at the credit union.  They are literally the intersection of credit union services and industry compliance.                    

People, Not Profit: The Story of the Credit Union Movement                   

This is no ordinary history book! It will capture your interest as it presents the tradition and ideas of the credit union movement in an easy-to-read, user-friendly style. Understanding our 150-year history can improve your perspective on where the movement stands today. The manual includes an action checklist that individual credit unions can use right now to enhance their uniqueness.                         

The Power of Business Ethics: Credit Union Ideals in the Real World                     

Here’s a powerful book that discusses the 150-year history of cooperative credit and shows how our values are prized in today’s economic environment. This book includes a unique perspective that shows why credit unions are a special breed, and provides ethical standards for employers, employees, and members. It provides tools and suggestions for building consensus on ethics within the credit union, and for demonstrating ethics and values to members and the public.                 

Personal Bankruptcy:  Your Guide to Bankruptcy and other Debt Relief Options                              

This guide explains how bankruptcy may be the only way to eliminate debts and keep your property, so you need to know as about it as possible, and as soon as possible.  It tells you what you need to know about bankruptcy so you can avoid disaster.  If you're filing bankruptcy, you need this information.  Without it, you may be at the mercy of the bankruptcy process, your creditors, and even you lawyer.                          

Real Stories from Credit Unions                              

This compilation of true stories from credit union staff, volunteers, CEOs, members, and friends is a sure bet to make our best seller list. Real Stories contains humorous anecdotes, historical stories, and amazing tales about people and events in our credit union movement. It shows how credit unions are truly unique among financial institutions. This unique showcase book is inspiring, humorous, and thought provoking.                               

Risk Management and Insurance: Principles and Practices for Credit Unions                     

This book provides an introduction to all types of risk and the principles of risk management. In today’s increasingly complex environment, the amount of time and resources you use to control loss needs careful balancing with other obligations and commitments. Risk Management and Insurance demonstrates how these tools can be applied to protect your credit union. Each area is covered in depth in terms of exposure, measurement, and loss control.                               

Security and Fraud Protection Handbook for Tellers                      

When it comes to security threats, nothing beats prevention. This handbook helps tellers and other frontline staff watch for warning signs, and helps them deal with cash handling, counterfeiting, money laundering, check fraud, scams affecting members, internal security, robberies, and other emergencies.                          

Security Check for Credit Unions                             

This book helps you design, implement, and test an overall security program. It contains regulations and risk evaluation, model programs and reports, security device pictorial, security checklist, and security control forms. It includes guidelines for every credit union, regardless of size.                    

So You Want to be a CEO?                          

The top position at a credit union demands courage, fortitude, perseverance, and passion during these times of rapid change. So You Want to be a CEO? provides a framework for exploring your potential as a credit union leader. If your goal is leadership, or if you are a first-time CEO, this book will you explore your motivations in seeking the CEO role, manage relationships effectively, and assess your leadership characteristics, as well as build your management plan.                 

So You Want to Open a New Branch Office                        

This book contains information gathered from credit unions and design/build firms with extensive experience in developing, designing, and building credit union branch offices. It helps credit unions determine branch profitability, select the right branch style and site, design a branch that uses technology effectively, and understand the pivotal role of the branch in attracting new members and expanding relationships with existing members.                    

Soldiers’ and Sailors’ Civil Relief Act                     

This guide is designed to help credit union managers, operations people, lending officers, compliance personnel, and attorneys to be aware of the relevant provisions of the Act and understand what is required of them to be in compliance. This guide also includes sections on provisions of two other important statutes that are relevant for credit unions: the Truth-in-Lending Act and the Veterans’ Reemployment Rights Act.                       

Strategic Pricing Made Easy                       

This book examines today’s pricing challenges and opportunities, and offers specific solutions to common problems. Price involves more than just dollars – the time, energy, and emotion invested in thinking about options and value are all part of the price paid for a product or service. For credit unions, pricing involves the interest charged on loans, the rate given on savings, and fees charged on other services.                  

Succession Planning Reference                               

Succession planning is a process that includes identifying key credit union positions, potential successors for those positions, their progression timing, and their career paths. It accesses their management development needs and prepares and implements action plans to address these needs. It encompasses more than merely naming a successor.                               

Supervisory Committee Ready Reference                          

This book gives you the important information you need - - all in one place. It discusses basic duties and responsibilities, the latest issues facing credit unions, and guidelines to cover routine as well as special circumstances. It includes material for committee members of varying skill levels from credit unions of all sizes.                  

Surviving a Layoff, Downsizing, RIF, Re-engineering, Plant Closing, and Unemployment Benefits                           

In this guide you will learn how to Manage stress, family and finances.  It also teaches you how to discover new opportunities and new potential.  You will learn how to package, market and sell yourself, as well as tips for starting over.                               

Technocasting for Credit Unions: Identifying Tomorrow's Technology Needs Today                      

Learn to use a "business-first" approach when making technology decisions. Discover the most compelling technology options available in the financial industry today. Learn how to take a systematic approach to your credit union technology decisions.                          

The 21 Irrefutable Laws of Leadership                  

John C. Maxwell has combined insights learned from his 30+ years of leadership success and mistakes with observations from the world of business, politics, sports, religion, and military conflict. Apply these laws and people will follow you Violate or ignore them, and you will not be able to lead others. The good news is that every one of the 21 laws of leadership can be learned.                        

Tomorrow’s Lending Strategies: Creating Access, Capturing Opportunity                            

How can your credit union stand out in the crowd of lending competitors and give your members the convenience they’re seeking? You’ll find answers in Tomorrow’s Lending Strategies. This book examines four innovative lending technologies and strategies: Internet lending, indirect lending, lending kiosks, and call centers.                        

Total Quality Management: A Credit Union Reader                        

This handbook gives you the basic information on TQM. It introduces the major concepts, and it describes the leading theorists: Deming, Crosby, Juran. You'll learn what works, and what doesn't.    

Youth Financial Literacy: Preparing Youth for Financial Responsibility                  

This book discusses the neglect of American schools in teaching basic economics & personal finance, & offers suggestions for parents, educators, schools, financial institutions, & communities for alleviating, if not eliminating, the problem of financial illiteracy of our youth.                               

Volunteers and Lending: Credit Committee Trends and Member Lending Issues                             

Market and system trends are changing credit union lending operations. Credit committees are often replaced or eliminated entirely. This new resource provides a contemporary view of lending trends, evolving committee roles, and member issues that are challenging credit unions today.                            

Win-Win Strategies for Working Together                         

The goal of this guide is to identify ways that credit unions, Consumer Credit Counseling Services, and their respective state and national organizations can cooperate to fulfill their shared mission of helping members/clients with financial problems through education and counseling on the responsible use of credit and sound money management.